New client enquiries and referrals

Eden Psychological Services is currently offering telehealth appointments only for suitable clients located throughout Victoria. Telehealth is generally considered for clients aged 12 and over; suitability, privacy and safety are assessed before an appointment is offered. Enquiries for children aged 8 and older, adolescents and adults are reviewed individually. An enquiry is not a confirmed appointment.

How to enquire

General new-client enquiries are welcome by telephone on 0494 817 870 or email at referrals@edenpsych.com.au. Please keep email to general information only. Ordinary email is not appropriate for detailed sensitive health, identifying or funding information.

Who can make an enquiry?

Adults may enquire for themselves. Parents or guardians may enquire for a child. Young people may also contact the practice themselves. GPs, health practitioners, support coordinators, community organisations, insurers and other authorised referrers may enquire where appropriate.

What happens next?

Matthew will acknowledge and respond to an enquiry whether or not the service appears to be a fit. Information is reviewed for age, presenting needs, service boundaries, funding, availability and likely fit. If the service appears suitable and capacity is available, a tentative appointment or another next step may be offered. An enquiry does not guarantee acceptance or an appointment.

Medicare referrals

Private appointments do not require a referral. For a Medicare claim, the client needs an eligible underlying pathway and a valid written referral. The Mental Health Treatment Plan itself is not the referral, and a copy of the plan normally need not be sent to Eden. The referral must be received and retained before the first Medicare consultation; Eden asks that it be provided at least two business days before a tentatively held appointment. An initial Better Access referral is for up to six individual services.

Referral documents

Please discuss referral or approval documents when making an enquiry. Do not send detailed documents or sensitive information by ordinary email. No appointment is offered until suitability and the relevant referral, funding or approval requirements have been reviewed.

Current service boundaries

Eden does not provide crisis care, formal autism, ADHD or cognitive assessment, couples or family therapy, or forensic and independent medico-legal assessments.